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co999 Frequently Asked Questions
Deposits, bonuses, withdrawals, account management, and live dealer games — find answers to all your questions in one place.
While playing at co999, you may have various questions. On this page we have organized the most frequently asked questions into five categories — deposits, welcome bonus, withdrawals, account management, and live dealer games. Every answer is written in plain English so you can find solutions quickly. If you cannot find an answer, reach out to our 24/7 live chat or email.
Deposits
co999 charges no deposit fee — every taka you send goes directly into your account. However, your mobile wallet or bank may apply its own transfer charges according to its own policy. Check your wallet's fees before making a deposit.
The minimum deposit amount at co999 is ৳100 for every payment method. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can get started with just ৳100. This limit is set with small-budget players in mind.
After logging in to co999, go to the Cashier section and select "Deposit". Choose Nagad as your payment method. Send the specified amount to the displayed number and enter the transaction ID in the form. The money will be credited within a few minutes. Make sure the number and amount are correct, as incorrect details may delay the deposit.
Deposits are usually reflected within a few minutes. If your balance has not updated after 30 minutes, contact us via live chat or email at [email protected] with your transaction ID or screenshot. Our support team is active 24/7 and will verify and resolve the issue quickly.
Welcome Bonus
The wagering requirement for the co999 welcome bonus is 15 times — and it is calculated only on the bonus amount, not on your own deposit. For example, if you deposit ৳1,000 you will receive a 200% bonus of ৳2,000. You need to place ৳2,000 × 15 = ৳30,000 in bets to be able to withdraw winnings from the bonus.
Most slots and casino games are included in the wagering calculation. However, some games (typically those with high RTP or low house edge) may contribute partially or be excluded entirely. Ask in live chat or check the bonus terms for the confirmed list, as it may change from time to time.
No, the welcome bonus can only be received once per account — at the time of the first deposit. It is designed specifically for new players. Other offers applicable to subsequent deposits may be available regularly; keep an eye on the promotions section for those.
Yes, if you have accepted a bonus but no longer want it, you can let the support team know via live chat and they will help cancel it. Keep in mind that if the bonus is cancelled, any winnings earned from that bonus will also be removed.
Each bonus has a set expiry period within which the wagering requirement must be completed. Once the period ends, the bonus and any winnings earned from it are automatically cancelled. Read the bonus terms carefully when accepting an offer to know the exact validity period.
How to Withdraw
Yes, withdrawals from co999 are processed only to the wallet or bank account that is registered in your own name and linked to your co999 account. This is a mandatory policy to prevent fraud and protect your security.
The minimum withdrawal amount at co999 is ৳800. Requests below this amount will not be processed. Once you have enough balance, you can easily submit a withdrawal request from the Cashier.
Yes, winnings earned from a bonus can be withdrawn — but the wagering requirement must be completed first. For example, if you receive a ৳2,000 bonus, the winnings from it become eligible for withdrawal after ৳30,000 in bets have been placed. Your own deposited amount can be withdrawn without wagering, provided no other conditions apply.
co999 typically completes withdrawals within 30 minutes to 3 hours. In most cases, mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) arrive within this timeframe. Bank transfers may take a little longer due to the bank's own processing time.
Yes, co999's payment team works seven days a week, 24 hours a day. Whether it is night, Friday, or a public holiday, withdrawal requests are processed the same way. A slight delay may occur only if the payment gateway has its own scheduled maintenance.
Member Account
No, under co999's policy each person may operate only one account. Creating multiple accounts using the same device, IP address, or payment details may result in all accounts being suspended and balances being forfeited.
To keep your co999 account secure, use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters. Avoid simple or easily guessable passwords (such as your date of birth or 123456). Never share your password with anyone.
Click the "Forgot password?" option on the login page and enter your registered email or phone number. A verification code will be sent; use it to set a new password. If you have trouble, contact [email protected].
Generally no. You can log in from any device or browser using your username and password. In some cases an additional security check may be required — such as a code sent to your registered email or phone. This is normal and is there to protect your account.
Some details can be updated directly in account settings. However, changing important information such as your name or date of birth may require identity verification. Contact live chat or [email protected] for assistance.
Live Dealer Games
In live dealer games, a real dealer runs the game from a studio via video stream. You can see the table live on your mobile or computer screen and place bets by pressing buttons. It gives you the feel of a real casino from home. A good internet connection keeps the stream smooth.
In Baccarat you bet on whether the "Player" or the "Banker" will win. Each hand is dealt two or three cards and whoever has a total card value closest to 9 wins. 10s and face cards are worth zero and aces are worth 1. A "Tie" bet is also available but carries the most risk.
Yes, co999's live casino is fully mobile-friendly. It runs smoothly in the browser of any Android or iOS smartphone or tablet — no separate app download needed. Use a Wi-Fi or 4G connection for the best video streaming experience.
Teen Patti is a popular South Asian card game where three cards are dealt and you build the best hand to bet against other players. Andar Bahar is simpler — one card is revealed and you predict whether the next card of the same value will land on "Andar" (inside) or "Bahar" (outside). Both are easy to learn.
Roulette has a spinning wheel with numbered slots. Before the ball stops, you can place bets on a specific number, a color (red or black), odd or even, or a range of numbers. Betting on a specific number pays the most but has the lowest probability; betting on a color is safer but pays less.
Still have questions?
co999's support team is available in Bengali and English, seven days a week, 24 hours a day. Contact us directly via live chat or send an email — you will get a fast resolution.
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