co999 Terms & Conditions

1.1 Nature of the Agreement

These terms and conditions form a legally binding agreement between co999 and the registered user of the platform. By accessing, browsing, or creating an account on the co999 platform, you acknowledge that you have read, understood, and agreed to comply with these terms.

1.2 Right to Amend Terms

co999 reserves the right to modify or update these terms and conditions at any time. Changes take effect as soon as they are published on the website. It is your responsibility to visit this page regularly to stay informed of the latest terms. Continued use of the platform after any changes will be taken as acceptance of the revised terms.

2.1 Age Restriction

co999 is for individuals aged 21 and above only. Minors are strictly prohibited from opening an account or participating in any form of gambling or betting on this platform. Proof of age verification may be requested at the time of registration. Providing false information may result in account termination and forfeiture of deposited funds.

2.2 One Account Policy

Each user may open only one account. If multiple accounts are found under the same person's name, co999 reserves the right to close those accounts and freeze the associated balances. If multiple members of the same household play from the same device or network, they may each be required to verify their identity separately.

2.3 Accuracy of Account Information

All information provided at registration must be accurate, complete, and up to date. It is your responsibility to notify co999 immediately of any changes to your name, address, phone number, or payment details. Providing false or incomplete information may result in account termination.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) secure. co999 will never ask for your password. If you suspect unauthorized access to your account, contact our support team immediately. You are responsible for all activity that takes place on your account.

3.1 Accepted Payment Methods

co999 currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks)

3.2 Minimum Deposit & Withdrawal

The minimum deposit amount across all payment methods is ৳100. The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 30 minutes to 3 hours, though bank transfers may take somewhat longer.

3.3 Withdrawal Conditions

co999 may request proof of identity verification before processing a withdrawal request. Withdrawals may only be made via the same method used for the deposit, unless otherwise approved. If the wagering requirements of any bonus have not been met, winnings derived from that bonus cannot be withdrawn.

3.4 Transaction Security

co999 uses SSL encryption technology to keep all financial transactions secure. If a transaction is suspected of being fraudulent or linked to money laundering, the account in question will be suspended and an investigation will be conducted. We monitor all transactions to ensure fair play.

4.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. Depositing ৳16,000 still applies a maximum bonus of ৳15,000, bringing the total balance to ৳31,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount. This wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus. For example: receiving a ৳2,000 bonus requires placing bets totalling ৳2,000 × 15 = ৳30,000 before winnings from the bonus can be withdrawn.

4.3 Bonus Abuse

If co999 determines that a user is abusing bonuses (for example: using multiple accounts or coordinated betting strategies), it reserves the right to void the bonus and take action on the associated account. Bonus offers may be changed or discontinued at any time.

4.4 VIP Program

co999's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate varies by tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

You can advance to higher VIP tiers through regular play. co999 reserves the right to change the detailed terms of VIP benefits.

5.1 Permitted Use

The co999 platform may only be used for personal entertainment purposes. It may not be used for commercial purposes, on behalf of a third party, or for affiliate gain, unless co999 has provided separate written permission.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Operating an account under another person's identity or on their behalf
• Attempting to hack, modify, or manipulate the platform's software or gaming systems
• Using bots or automated software to conduct betting activities
• Claiming bonus benefits through multiple accounts
• Participating in any form of fraud or deceptive activity
• Engaging in abusive or harassing behavior toward other users
• Using co999's intellectual property or brand identity without authorization

5.3 Right to Terminate Accounts

co999 reserves the right to suspend or terminate any account at any time, without stating a reason. This applies particularly where a breach of these terms is proven, or where evidence of fraud or illegal activity conducted through the account is found. If the termination is not due to a legitimate cause, the account balance will be returned.

6.1 Data Collection & Use

co999 uses the personal information you provide solely to deliver services, verify identity, and maintain platform security. We never sell your information to third parties. For the full details of our data use policy, please visit our Privacy Policy page.

6.2 Cookies & Tracking

co999 uses cookies on its website to improve user experience and ensure platform functionality. You can manage cookies through your browser settings, though disabling them may cause some features to stop working correctly.

6.3 Data Security

co999 uses industry-standard SSL encryption and security technology to protect your personal and financial information. However, no internet-based system is entirely free of risk, so users are also advised to keep their own devices and connections secure.

7.1 Responsible Gaming Policy

co999 believes that gaming should be a form of entertainment, not a source of financial problems. We encourage all our users to play responsibly. Set your own limits and stay within them.

7.2 Self-Exclusion Feature

If you feel that gaming is getting out of your control, you can contact co999's support team to take a temporary or permanent break from your account. During the self-exclusion period, co999 will suspend all bonus offers and promotional communications.

7.3 Support Resources

Gaming addiction is a serious issue. If you or someone you know is affected, please seek professional help. For more information on responsible gaming, visit co999's Responsible Gaming page.

8.1 Dispute Resolution Process

If you have a dispute with co999, please contact our support team first. Complaints can be submitted via live chat or email ([email protected]). The support team will make every effort to resolve the matter as quickly as possible. In the event of a dispute, the data recorded by co999 will be treated as the definitive evidence.

8.2 Limitation of Liability

co999 is not liable for any losses arising from the following situations:

• Service interruptions caused by internet connectivity issues or technical problems
• Delays or failures by third-party payment gateways
• Issues with the user's own device or network
• Service downtime due to reasons beyond our control

8.3 Technical Errors

Any results or rewards incorrectly displayed due to a technical error in a game will be considered void by co999. co999 reserves the right to reclaim any winnings obtained by exploiting a software error. In the event of such an occurrence, co999 will make every effort to resolve the matter fairly.

9.1 Changes to Services

co999 reserves the right to modify, add, or remove its services, games, or platform features at any time. Where significant changes are made, we will attempt to notify users in advance, though this may not always be possible.

9.2 Intellectual Property

All content on the co999 platform — including logos, designs, text, graphics, and software — is protected by co999's intellectual property rights. No content may be reused, copied, or distributed without co999's written permission.

9.3 Entire Agreement

These terms and conditions constitute the entire agreement between co999 and the user, and supersede any prior oral or written agreements. If any part of these terms is found to be unenforceable, the remaining parts will continue in full force.

9.4 Contact

If you have any questions or concerns about these terms and conditions, please get in touch with us. Our support team is available seven days a week, 24 hours a day. You can reach us via live chat or email ([email protected]). Support is available in both Bengali and English.