co999's Privacy Policy

co999 is a trusted online betting and casino platform operated for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes in detail how co999 collects your personal information, how it is processed, and how it is kept secure.

When you use co999's website, application, or other digital services, you voluntarily provide certain personal information, and some information is collected automatically. This policy applies to all such information.

We believe that transparency is the foundation of trust. That is why this policy presents everything openly and clearly, without concealing anything.

2.1 Information You Provide

During account registration and use of our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Mobile number (Bangladeshi number)
• Residential address
• National ID (NID) or passport number (for identity verification)
• Payment-related information — relevant details for bKash, Nagad, Rocket, Upay, or bank accounts

2.2 Automatically Collected Information

The following information is collected automatically when you use our platform:

• IP address and device identity
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Login and logout timestamps
• Transaction history and betting activity records

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes verify additional information through trusted third-party service providers. In such cases, only the necessary information is obtained.

co999 uses your personal information for the following purposes:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To confirm your age and identity (compliance with the 21+ age restriction).
• Financial Transaction Processing: To manage deposit and withdrawal activities.
• Customer Support: To resolve your issues and complaints.
• Security & Fraud Prevention: To detect and prevent unauthorized access and fraudulent activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze data for the purpose of enhancing the platform experience.
• Communication: To send important notices, service updates, or relevant information.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or for as long as required by applicable law. We consider the following factors when determining the retention period:

• Legal basis and necessity for collecting the information
• Legal time limits applicable to financial transaction records
• Duration of account activity
• The need to resolve any disputes or claims

Even after an account is closed, we may retain certain information for a specified period to meet applicable legal obligations. Once that period ends, the information is securely deleted or anonymized.

co999 generally does not share your personal information with third parties. However, information may be shared on a limited basis in the following circumstances:

5.1 Service Providers

To operate our services, we work with trusted technology and payment service providers. These providers — including payment gateways such as bKash, Nagad, Rocket, and Upay — are given access to limited information only to perform specific tasks, and they are required to comply with our privacy standards.

5.2 Legal Obligations

We may disclose information to comply with court orders, government directives, or requirements under applicable law. In such cases, we provide only the information that is legally required.

5.3 Fraud & Security

Information may be shared with appropriate authorities when necessary to prevent online fraud, money laundering, or to identify other illegal activities.

5.4 Business Transfers

In the event of a business merger, acquisition, or other corporate change, your information may be transferred. You will be notified in a timely manner of any such change.

The co999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the site to function properly and to maintain login sessions.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor website usage and improve our services.

6.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling cookies may limit some site functionality and may affect your login experience.

Every account holder on co999 has the following rights regarding their personal information:

To exercise these rights, please contact our support team. We generally aim to respond within a reasonable time after receiving a request.

co999 applies industry-standard security technologies and practices to protect your personal information:

• SSL Encryption: All data exchanged between your device and our servers is encrypted using TLS/SSL technology.
• Database Encryption: Sensitive stored information is kept in an encrypted format.
• Access Controls: Only authorized personnel have access to personal information.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Transaction Monitoring: Unusual or suspicious activity is monitored automatically.

It is not possible to guarantee complete security when transmitting information over the internet, but we are committed to using the most current technology to protect your information. If you suspect any security issue, please notify our support team immediately.

The co999 platform sometimes integrates with third-party services — such as payment gateways or game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.). These third parties have their own privacy policies, and co999 is not responsible for how they manage information.

When working with service providers such as bKash, Nagad, Rocket, and Upay for payment processing, only the information necessary to complete a transaction is shared with them. These payment service providers operate according to their own security standards.

We advise you to read the privacy policy of any third-party service before using it.

co999 may update this privacy policy from time to time. This policy may be revised due to service changes, legal obligations, or technological developments.

Before any significant changes, we will notify you in the following ways:

• By publishing a notice on the site's homepage
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue to use co999 after any changes, it will be assumed that you have agreed to the revised policy. It is therefore recommended that you check this page periodically.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are available seven days a week, 24 hours a day.

Protecting your information is our top priority. We are grateful for your trust in co999 and remain committed to safeguarding your privacy at all times.